Returns & Exchanges

At Beaulieu Vineyard, we strive for excellence in every bottle; however, if your wine is damaged or flawed, we offer a 30-day return policy to ensure your complete satisfaction. Due to legal regulations, we can only accept returns for products that are defective or shipped in error.

Return Process

• 1.
  Contact Guest Services

  Email or call our concierge team within 30 days of receipt to report an issue with your order, providing your order number and a description of the defect.

• 2.
  Verification and Approval

  Our wine experts will review your request and may ask for photos of the damaged packaging or the specific cork and bottle for quality control purposes.

• 3.
  Secure Packaging

  Once approved, carefully repackage the remaining wine in its original shipping container or a similar protective wine shipper to prevent further breakage during transit.

• 4.
  Return and Refund

  Affix the provided prepaid shipping label and drop the package at an authorized carrier location; once received, we will issue a full refund or send a replacement bottle.